SERVICE · ONGOING CARE
SLA Help Desk for stores that need technology certainty.
SLA Help Desk is for stores already running, where stability and speed of response to issues matter more than feature development. Three packages: Basic for stores with €250k–1M revenue, Advanced for €1–5M, Premium for €5M+. SLA from 4 to 24 hours depending on package.
4–24h
SLA response time
3
Packages to choose from
From €220
/month, Basic package
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02 What is Gorilla Panel
Dedicated platform available to every SLA client.
Gorilla Panel is our strongest competitive differentiator. The client has constant visibility into hour consumption, task status, monthly reports, invoices and satisfaction surveys — without having to ask for anything by email.
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01 SLA packages
Three packages for different business scales.
Choose a package based on the criticality of your store to your business. The higher the revenue depending on the store, the faster the SLA you need, the bigger the buffer of hours included in the package.
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02 SLA FAQ
SLA questions we hear most often.
FIRST STEP